We’re focused on building personal, reliable relationships, which is why we don’t have a general call center. Our pharmacy management team is available to you 24/7. You’ll always know exactly who to call, since providing you with their phone number is part of our on-boarding process and daily customer service.
Our consultant pharmacists will help your facility and staff with medication cart/room reviews, chart reviews to identify duplicative therapy, developing clinical protocols and other issues, thereby removing the burden from you and ensuring smooth visits from state inspectors. Along with nurse consultants, we also provide educational offerings to your staff such as medication administration, disease state and customized education based on your needs (e.g. IV Review Courses).
In addition, our centralized billing, prior authorization and medical records departments are here to relieve you and your staff of administrative burdens. We’re flexible, adaptable and innovative, which means we’re willing to work with you to develop the best solutions for your contracting, pricing, process, and delivery challenges.
We have our own team of drivers who are tracked, uniformed, and – most importantly – trained in the art of customer service. In fact, many of them are pharmacy technicians, so they understand the importance of timely and accurate delivery.