We understand your frustrations, which is why we strive to provide value beyond the medication. Our solutions are customizable. You have a voice in how we serve you, how we communicate with you, and when deliveries are made.
Because customer service has and always will be our focus, we flex and adapt to your needs and customize solutions to fit those needs. You won’t ever hear us say “no, that’s not how we do it”. Our customers have a voice in everything we do – from initial order taking to delivery at your facility.
The nursing staff is the greatest asset in a Long Term Care facility. We provide nursing staff with access to the latest technology and real-time communication tools in order to increase efficiency and allow more focus on caring for their residents.
The nursing home business is even more difficult these days with Covid and its many restrictions, but one crucial part of my business I no longer have to worry about is pharmacy. Since partnering with UnitedRx I have only received top-level professional service. The staff is knowledgeable, professional, and accessible. UnitedRx is a valuable asset in the overall operation of my business.
I’ve been a customer of UnitedRx for 10 years and they always come through when I’ve needed them. The staff consistently has that “sense of urgency” I require and always follow up on everything requested. Ami Patel, the Director of Pharmacy, is available and has been such an asset to my facility operation. In this challenging environment, I highly recommend UnitedRx as a pharmacy partner.
United Rx has a team approach to support. They are a wealth of information and assistance. They communicate well within their organization. They are supportive during surveys. This is a great team to work with.
24/7 pharmacy support is important to us; UnitedRx provides that. Their customer service is exemplary. Ami Patel, Director of Pharmacies, and her staff truly understand the specialized needs associated with skilled nursing facilities, whether it be in costs or communication. Our staff knows that if there are any issues day or night, weekday or weekend, UnitedRx is available with a solution in place.
We have a unique population at The Center On Deafness in regards to insurance. We have residents on public aid, private insurance, out-of-state, Medicare, and Medicaid. Five years ago, UnitedRx was able to identify billing issues from our previous pharmacy and developed unique solutions enabling us to realize tremendous savings. Because of the attention given to our facility, we have confidence that all of our pharmacy needs will be met and we’re able to focus on our mission without worry.